Athlete Service: Fit For Purpose
Help with choosing the right bike and cycling running and swimming kit available. All our staff are all very experienced cyclists and triathletes and our aim is to provide the best possible advice from beginner to Olympic level athletes. We help to set up and keep your kit and your body running as smoothly as possible. Over the past 10 years we have sourced and work with some of the best kit available available you are able to browse in our shop while enjoying great coffee and cake in our cafe.

The Oast HouseGreys Road Car park Henley-on-Thames RG9 2AA

Athlete Service Returns Policy

RETURNS
----
 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
 
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
 
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
 
Please do not send your purchase back to the manufacturer.
 
There are certain situations where only partial refunds are granted: (if applicable)
 
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
 
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
 
If you’ve done all of this and you still have not received your refund yet, please contact us at rob@athleteservice.com.
 
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
 
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at rob@athleteservice.com and send your item to: Athlete Service Ltd, The Oast House, HENLEY-ON-THAMES, RG9 2AA, Oxfordshire.
 
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
 
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
 
Shipping
To return your product, you should mail your product to: Athlete Service Ltd, The Oast House, Greys Road Car Park, Henley-on-Thames, Oxfordshire, RG9 2AA.
 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
 

Don't miss out

Sign up to the our newsletter today!

Secure Payments from Visa, Mastercard, Maestro, PayPal & V12 Finance
Athlete Service ©
Zesty Framework, Site Design & Integrated Ecommerce ©
Citrus-Lime Limited

Hey, get ahead of the curve.

Sign-up below and you'll received sale previews, exclusive offers, first-looks at the latest products & Personalised recommendations

Your first name (optional)
Your surname (optional)
Your email address
Don't ask me again today, please.
Sign-up is completely secure & Confidential